299be Privacy Policy

1 Introduction and Scope

299be is committed to protecting the privacy of every player who uses our online betting and casino platform. This Policy applies to all personal data we process in connection with your use of 299be.ws, including account registration, identity verification, deposits and withdrawals, betting and gaming activity, customer support interactions, and marketing communications.

This Policy should be read alongside our Terms & Conditions, which govern the broader relationship between you and 299be. Where this Policy refers to specific tools such as self-exclusion or deposit limits, those are described in detail on the Responsible Gaming page.

We process personal data only for lawful, specified, and legitimate purposes, and we take reasonable technical and organisational measures to keep your data secure at all times. We do not sell, rent, or trade your personal information to third parties for their independent commercial use.

2 Data Controller

For the purposes of this Policy, 299be acts as the data controller responsible for your personal information collected via the platform. As data controller, 299be determines the purposes and means of processing your personal data.

If you have any questions about how your data is handled, or if you wish to exercise any of your data rights described in Section 10, you may contact our Data Protection contact via the support address: [email protected]. Please note this is a plain-text address — it is not a clickable link.

3 Personal Data We Collect

Depending on how you interact with 299be, we may collect and process the following categories of personal data:

Category	Examples
Identity Data	Full name, date of birth, nationality, government-issued ID number, passport or NID scan
Contact Data	Email address, mobile phone number, residential address (city, district, postal code)
Account Data	Username, hashed password, account ID, registration date, account status
Financial Data	bKash/Nagad/Rocket mobile number, transaction IDs, deposit and withdrawal history, wallet balance
Gaming Data	Betting history, game session logs, wager amounts, win/loss records, bonus usage
Technical Data	IP address, device type, browser type and version, operating system, session timestamps
Usage Data	Pages visited, click patterns, feature interactions, referral source
Communications Data	Support chat transcripts, email correspondence, feedback submissions

We collect only the data that is necessary for the purposes described in this Policy. We do not collect sensitive categories of personal data (such as health information or biometric data) except where required by applicable law or where you voluntarily provide such information in a support context.

4 How We Collect Your Data

We collect personal data through several channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automatically — when you browse or use the platform, our servers and analytics tools automatically record technical and usage data such as your IP address, device identifiers, and interaction logs.
• From payment service providers — when you initiate a transaction via bKash, Nagad, Rocket, Upay, or another supported payment method, the relevant provider may share transaction reference data with us to confirm and reconcile the payment.
• From identity verification partners — where we use a third-party KYC or fraud-screening provider to verify your identity documents, that provider may supply a verification result and associated metadata to us.
• From cookies and tracking technologies — as described in Section 7 of this Policy.

5 Purposes and Legal Bases for Processing

299be processes your personal data only where a lawful basis exists. The table below outlines our principal processing purposes and the corresponding legal basis for each:

Purpose	Legal Basis
Creating and managing your account	Performance of contract
Processing deposits and withdrawals	Performance of contract
Identity and age verification (KYC)	Legal obligation; performance of contract
Preventing fraud, money laundering, and prohibited conduct	Legal obligation; legitimate interests
Providing customer support	Performance of contract; legitimate interests
Sending transactional notifications (deposit confirmations, security alerts)	Performance of contract
Sending promotional and marketing communications	Consent (you may withdraw at any time)
Responsible gaming monitoring and intervention	Legal obligation; legitimate interests
Platform analytics and improvement	Legitimate interests
Compliance with legal or regulatory requests	Legal obligation

Where we rely on legitimate interests as our legal basis, we have assessed that our interests are not overridden by your interests or fundamental rights, having regard to the context of processing and appropriate safeguards in place.

6 Data Sharing and Disclosure

6.1 We do not sell your data. 299be will never sell, rent, lease, or otherwise trade your personal data to third parties for their independent marketing or commercial purposes.

6.2 Service Providers. We share personal data with carefully selected third-party service providers who process data on our behalf and under our instructions. These include:

• Payment processors and mobile financial service operators (bKash, Nagad, Rocket, Upay, and partner banks) for transaction processing.
• KYC and identity verification providers to confirm your age and identity.
• Fraud detection and anti-money-laundering screening services.
• Cloud hosting and infrastructure providers that store platform data.
• Customer support platform providers that host our live chat and ticketing systems.
• Email and communications delivery services used for transactional and promotional messages.

All service providers are contractually required to protect your data, use it only for the purposes instructed by 299be, and implement appropriate security measures.

6.3 Game Studio Providers. When you play a game powered by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), limited session data (such as a player token and game session ID) is passed to that studio's systems to facilitate gameplay. These providers operate under their own data protection obligations.

6.4 Legal Disclosures. We may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 299be, its players, or the public.

6.5 Business Transfers. In the event of a merger, acquisition, or sale of all or a portion of 299be's business, player data may be transferred to the relevant successor entity, subject to equivalent data protection obligations.

7 Cookies and Tracking Technologies

299be uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device when you visit our website. They serve several functions:

• Essential cookies — required for the platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled without breaking core functionality.
• Analytics cookies — used to understand how players interact with the platform (pages visited, time spent, navigation paths) so we can improve the user experience. Data collected is aggregated and does not personally identify you.
• Preference cookies — store your display and language preferences between visits.
• Marketing cookies — used where you have consented to receive personalised promotions and to measure the effectiveness of our marketing campaigns.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using core platform features, though some preference or personalisation features may be affected. Note that essential cookies cannot be disabled via browser settings without impacting platform functionality.

8 Data Security

8.1 299be implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields (including passwords and financial identifiers) at rest.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of platform infrastructure.
• Secure, access-controlled data centres used by our hosting and cloud infrastructure providers.

8.2 Despite these measures, no security system is completely impenetrable, and we cannot guarantee absolute security of data transmitted over the internet. You also bear responsibility for keeping your account credentials confidential and for ensuring the security of the device you use to access the platform.

8.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 299be will take prompt remedial action and notify affected players as required by applicable obligations.

9 Data Retention

299be retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with legal obligations. Our general retention guidelines are as follows:

• Account and identity data — retained for the lifetime of your account and for a minimum of five years following account closure, to satisfy anti-money-laundering and Know Your Customer record-keeping obligations.
• Transaction and financial records — retained for a minimum of five years following the date of the transaction, in accordance with financial record-keeping requirements.
• Gaming and betting history — retained for a minimum of three years following account closure, to support dispute resolution and responsible gaming monitoring.
• Support communications — retained for up to three years following the resolution of the relevant enquiry.
• Marketing preference data — retained until you withdraw consent or close your account, whichever is earlier.
• Technical and usage data (logs) — typically retained for up to 12 months in rolling form for security monitoring purposes.

When personal data is no longer required and no legal obligation compels its retention, we will securely delete or anonymise it in a manner that prevents reconstruction.

10 Your Data Rights

As a player on the 299be platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us in writing at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe following receipt of your verified request.

• Right of Access — you may request a copy of the personal data we hold about you, along with information about how we use it.
• Right to Rectification — you may ask us to correct inaccurate or incomplete personal data held in your account. Basic account details can also be updated directly through your account dashboard.
• Right to Erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require us to retain certain records (such as AML and KYC requirements).
• Right to Restrict Processing — in certain circumstances, you may ask us to restrict the processing of your data while a query or objection is being resolved.
• Right to Data Portability — where processing is based on your consent or on the performance of a contract and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to Object — you may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to direct marketing, we will cease that processing immediately.
• Right to Withdraw Consent — where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Please note that some rights are subject to limitations. For example, we may not be able to delete data that we are legally required to retain, and exercising the right to erasure may result in account closure if the data in question is necessary to operate your account.

11 Children and Minors

The 299be platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If you are under 21 years of age, you must not use the platform, register an account, or provide any personal data to 299be.

If 299be becomes aware that personal data has been submitted by a person under 21, we will promptly delete that data and close the associated account. If you believe a minor has registered on the platform, please notify us immediately at [email protected].

Parents and guardians who are concerned about a minor accessing online gambling platforms are encouraged to use device-level parental controls and to review our Responsible Gaming guidance.

12 Third-Party Links

The 299be platform may contain references to third-party payment providers or game studios. If you follow a link to any third-party service outside of 299be.ws, please note that those services operate under their own privacy policies, which may differ materially from this Policy. 299be is not responsible for the privacy practices of third-party websites or services, and we encourage you to read their policies before providing any personal data.

13 Changes to This Policy

13.1 299be reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will publish the revised Policy on this page with an updated effective date. Where changes are significant, we may also notify registered players via email or through an in-platform notice.

13.2 Your continued use of the 299be platform following the publication of a revised Policy constitutes your acknowledgement of and agreement to the updated terms. We encourage you to review this page periodically to stay informed about how we handle your personal data.

13.3 If you disagree with any changes to this Policy, you may close your account by contacting 299be support. Any outstanding balance will be processed in accordance with the Terms & Conditions.

14 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how 299be handles your personal data, please reach out to our support team. All data-related enquiries should include your registered account username (do not include your password) and a clear description of your request.

Support email (plain text — not a clickable link): [email protected]

Our support team operates on Bangladesh Standard Time (BST, UTC+6) and is available 24 hours a day, seven days a week via the live chat feature inside the platform. Written email enquiries are typically acknowledged within one business day.