Responsible Gaming
at 299be
At 299be, we believe that betting and casino games should be a source of entertainment — never a cause of financial hardship or personal distress. Our responsible gaming framework gives every player on the Bangladesh platform the tools, information, and support needed to stay in control.
Gambling Should Always
Be Entertaining
299be is an international online betting and casino platform that takes player welfare seriously. We serve the Bangladesh market and we understand that for the vast majority of our players, betting on cricket, playing slots, or joining a live casino table is a form of leisure — much like watching a BPL match or going to the cinema. Keeping it that way is something we are deeply committed to.
Responsible gaming at 299be is not a checkbox. It is an ongoing, platform-wide effort that spans our product design, our support team training, and the self-management tools we make available to every registered player. We monitor patterns of play, provide proactive intervention where necessary, and give players direct, easy access to controls that let them set boundaries on their own terms.
We also recognise that some individuals may be more vulnerable to gambling-related harm than others. Our platform is strictly for adults aged 21 and above. We actively verify player age during the KYC process and we will close any account found to belong to a person under 21 years old, regardless of how much activity has taken place on that account.
If you ever feel that gambling is no longer fun — if it feels like a compulsion, or if it is affecting your finances, your relationships, or your mental wellbeing — please use the tools described on this page or contact our support team at [email protected] immediately. Help is available, and reaching out is the right move.
- Betting more money than you planned or can afford
- Chasing losses by placing larger or more frequent bets
- Feeling anxious, irritable, or restless when not gambling
- Gambling to escape stress, depression, or other problems
- Borrowing money or selling possessions to fund gambling
- Hiding gambling activity from family or friends
- Neglecting work, studies, or family responsibilities to gamble
- Repeatedly failing to cut back or stop despite trying
If you recognise three or more of the above signs in yourself or someone close to you, please contact 299be support or seek professional help. You are not alone.
Controls Available to Every 299be Player
Every registered player on 299be has access to a suite of self-management tools. These are designed to help you maintain control over your gambling habits before a problem develops — and to provide a safety net if one does.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Lowering a limit takes effect immediately; raising one requires a mandatory cooling-off period to prevent impulsive decisions. You can set your deposit limit directly through your 299be account dashboard or by contacting support.
Loss Limits
In addition to deposit limits, you may set a maximum loss threshold per day, week, or month. When your net losses reach the threshold you set, the platform will automatically prevent further wagering until the reset period begins. This tool is particularly useful for players who prefer to define their maximum downside before a session rather than after it.
Session Time Limits
Define how long any single gaming session may last. When your set session duration is reached, you will receive an alert and the option to end the session. Keeping sessions to a defined length helps prevent the disorientation and extended play that can follow a long, unbroken run of betting — a known risk factor for escalating behaviour.
Time-Out (Short Break)
If you need a short break from gambling, the Time-Out feature allows you to suspend your account for a defined period — typically between 24 hours and 6 weeks. During a time-out, you cannot log in, deposit, or place bets. You may still withdraw any remaining balance. Time-outs are reversible after the period expires, making them suited for players who need a temporary pause rather than a permanent exit.
Self-Exclusion
Self-exclusion is a longer-term measure for players who feel they need a more serious break. You can request self-exclusion for a minimum of six months, up to five years, or permanently. During self-exclusion, your account is fully suspended, marketing communications are stopped, and re-registration attempts are flagged. To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request".
Reality Check Alerts
Reality check notifications remind you how long you have been playing and how much you have spent or won during the current session. These pop-up alerts appear at intervals you choose — every 30, 60, or 90 minutes — and give you a factual, emotion-free summary of your session so you can make an informed decision about whether to continue. Awareness of time and spend is one of the most effective tools for preventing escalation.
How to Activate Your Safety Controls
All responsible gaming tools on 299be are accessible directly through your account. Here is how to find and apply them in three straightforward steps.
Log In to Your 299be Account
Visit 299be.ws and log in using your registered username and password. Ensure you are on a private, secure device before accessing your account settings. If you have forgotten your credentials, use the account recovery flow on the login page.
Navigate to Responsible Gaming Settings
From your account dashboard, locate the "Responsible Gaming" or "Player Safety" section in the account settings menu. This section contains all available controls: deposit limits, loss limits, session time limits, time-out, and self-exclusion. Each tool has a clearly labelled form where you enter your chosen value or duration.
Apply Your Chosen Limit or Restriction
Enter your preferred value and confirm. Restrictive actions (lowering a limit, activating a time-out, or requesting self-exclusion) take effect immediately without any delay. Permissive actions (raising a limit) are subject to a mandatory cooling-off period, usually 24 to 72 hours, to prevent decisions made in the heat of a session from overriding your calmer, better-considered choices.
Confirm via Email or SMS
After saving any responsible gaming setting, 299be will send a confirmation to your registered email address or mobile number. Keep this confirmation for your records. If you do not receive a confirmation within a few minutes, contact support to verify the setting has been applied correctly.
Are You Gambling Responsibly?
The following questions are a self-assessment guide adapted from widely used responsible gambling screening tools. Answer honestly — this is for your benefit only. If you answer "yes" to several of these questions, we strongly encourage you to use our player tools or contact our support team.
What your answers mean: If you answered "yes" to one or two questions, consider using deposit or session limits as a precaution. If you answered "yes" to three or more, we strongly recommend activating a time-out or contacting our support team to discuss self-exclusion options. There is no judgment — reaching out is a sign of strength, not weakness.
Strictly 21+ — No Exceptions
The 299be platform is exclusively for adults aged 21 years and above. This is a firm policy that we enforce through a multi-step identity verification process. When you register, you are asked to confirm your date of birth. Before your first withdrawal — and at any point that our team has reason to request it — you will be required to submit a valid government-issued identity document such as a National ID Card (NID), passport, or driving licence for KYC verification.
Any account found to belong to a player under the age of 21 will be closed immediately. Any deposits made on that account will be refunded in full, and any winnings generated will be forfeited. We do not make exceptions to this policy, regardless of the amount involved or the length of time the account has been active.
Parents and guardians should be aware of the following practical measures to prevent underage gambling at home:
- Keep your 299be login credentials private and never share your device password with minors
- Use device-level parental control software to restrict access to gambling websites
- Log out of your 299be account when stepping away from a shared device
- Keep payment methods (bKash, Nagad, Rocket) secured and not auto-saved on shared devices
- Have open conversations with young people about the risks of gambling
You Are Not Alone — Support Is Available
If gambling has become a problem for you or for someone you care about, the most important step is reaching out. 299be support is available around the clock, and there are broader resources you can access for professional guidance.
299be Support Team
Our responsible gaming support team is available 24 hours a day, 7 days a week. Contact us at [email protected] (plain text — not a clickable link). Include your account username and explain your concern. We will respond promptly and without judgment to help you access the right tools or close your account if that is your decision.
Talk to Someone You Trust
Sometimes the first and most meaningful step is talking to a family member or close friend. Sharing what you are going through reduces isolation and opens the door to practical support. In Bangladesh, community and family networks are a powerful source of support — do not hesitate to lean on them if gambling has become a concern.
Professional Counselling
Gambling disorder is a recognised condition that responds well to professional treatment, including cognitive behavioural therapy (CBT). If you are in Dhaka, Chittagong, Sylhet, or any major city in Bangladesh, mental health professionals and addiction counsellors are available through hospital outpatient services. We encourage anyone struggling to seek this level of support.
If you need your account closed immediately and cannot wait for a standard account settings flow, send an email to [email protected] with the subject line "Urgent Self-Exclusion Request" and your registered account username in the body of the message. Our team will suspend your account within the same support session. This service is available 24 hours a day. No questions are required — a single email is enough to trigger an immediate suspension.
Once self-exclusion is applied, you will receive a confirmation email. Marketing communications will be stopped. Any pending withdrawals will be processed normally to your registered payment method (bKash, Nagad, or Rocket). The self-exclusion cannot be reversed before the period you requested has fully elapsed.
Enjoy 299be — Safely and Responsibly
You are in control. Set your limits, play for fun, and explore the full range of games 299be offers — cricket betting, live casino, slots, and card games — all with instant BDT payments. Players must be 21 or older.